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Creating Exceptional Treatment Experiences

Thursday, 10/25 at 9:55 AM to 10:45 AM

The three main objectives of this one-hour introductory lecture into the topic are to: 1. Explore the difference between an ordinary treatment and an exceptional treatment experience. 2. Learn at least two things you can do immediately to create an exceptional experience for your patients. 3. Become aware that incorporating either of these two adjunctive modalities into your treatments has been clinically proven to improve patient outcomes and increase patient satisfaction. Instead of providing everyday, ordinary treatments you can create exceptional treatment experiences for your patients. By doing so, you have an opportunity to enjoy your work more fully and make your treatments more effective and valuable. Join Dr. East for this discussion on the difference between an ordinary treatment and an extraordinary treatment experience. She will share with you a few simple, and highly effective, tools, techniques and modalities you can incorporate into your practice right away to create exceptional treatment experiences for your patients. In addition, she will explain why they have been clinically proven to increase patient satisfaction and treatment outcomes.

East Haradin

With a commitment to helping others actualize their full potential and wellbeing, Dr. East Haradin has been a licensed acupuncturist and practitioner of integrative medicine since 1999. In addition to a private practice, she shares her passion for this medicine as a professor, and clinical supervisor, at the Pacific College of Oriental Medicine in San Diego, California. In 2008, she created a special outreach program at the Family Recover Center in Oceanside, California, where residential and day-treatment patients receive acupuncture in group and private settings. Her education includes a BA in Business, a MA in Traditional Oriental Medicine and a Doctorate of Acupuncture and Oriental Medicine (DAOM. Her private practice has been held within several different settings and has focused on the use of Traditional Oriental Medicine and nutrition for the treatment of sports therapy, fertility, anti-aging/longevity, and over-all well-being. For several years she has worked with patients at the San Diego Fertility Center, offering pre/post Assisted Reproductive Therapy (ART) treatments. In 2013, she joined the Mind Body Medical Group at the Chopra Center in Carlsbad, California, as a specialist offering acupuncture. In 2010, East founded Gem Elixirz,TM a company offering unique aromatherapy products that combine the power of aromatherapy and gemstones for the purpose of transformative healing and well-being. East is also an approved Continuing Education Provider for the California Acupuncture board, holding various workshops on subjects such as: Incorporating Aromatherapy into your Practice & Life, Bringing Magic to your Treatments, and Ageless – Ancient and Modern Day Secrets to Longevity & Facial Rejuvenation. A native to Southern California, she enjoys inspiring others by teaching fitness classes (group fitness certified since 1995), surfing, running, biking, snowboarding/skiing, SCUBA, triathlons (IRONMAN finisher Arizona - 2008), yoga, meditation and traveling abroad.


View the 2018 conference schedule at a glance. The full 2018 program brochure is coming soon.