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Frequently Asked Questions

What is the cancellation/return policy for my registration?
All cancellations must be in writing via email to [email protected]. An administrative fee of $50 is assessed on ALL cancellations email dated before Thursday, October 4, 2018. Starting Friday, October 5, 2018, a 50% cancellation fee will apply. NO refunds will be granted after Saturday, October 20, 2018, including no-shows. Refunds will be processed within 3 weeks of your request. Your refund will either be credited back to your credit card or mailed by check.

How do the classes work at Symposium?

In the mornings from 9am – Noon, everyone attends the General Session that takes place in the Aviary Ballroom. During this time, you will hear from three different speakers for an hour each. In the afternoon, you will have a choice from four to five different concurrent lectures. The afternoon sessions run for three hours. It is advisable that you look through the schedule to see what afternoon lectures are being offered, as some will fill up quickly. If a class is full, you will be told to go to another lecture. On Thursday and Friday evenings, there will be a two-hour lecture and a Keynote lecture, respectively. These will be held in the Aviary Ballroom. All seating is ‘first come, first served’ seating. All meeting spaces are locked while not in session and no items can be left in rooms to reserve a seat. For the afternoon workshops, the doors will open and seats become available 15 minutes prior to the start of the workshop start time. Plan accordingly and arrive early to lectures and workshops to secure a seat. Once a room is full and there are no seats remaining, please plan to go to another workshop location. No refunds will be granted based on no seats available to preferred courses.


How do I get in to the Saturday Night Party?
Simply have your badge with you showing a pass including the Saturday daytime classes to get into the Saturday Night Party. The party will take place in the Aviary Ballroom starting at 7pm.

How are our CEUs being tracked at Symposium?
CEUs and attendance are tracked in two ways: barcode scanning and your CEU Audit Form. When you leave a lecture, be sure to get your badge scanned by one of the scanners who will be posted by the entrance to each lecture. They will be wearing bright orange vests. Besides the scanners, we are required to have a secondary method of keeping track of your attendance: the CEU Audit Forms. As you attend each class, circle the class you have attended and sign your name. Be sure to check that your contact and licensing information is correct on your form. Turn in your completed CEU Audit Form into the Completed CEU Audit Forms collection box by the Registration Desk.

Are the courses approved for CEUs/PDAs?
We are currently in the process of gaining CEU/PDA approval from CAB and NCCAOM for this year’s courses.

How many exhibitors are there at the Pacific Symposium this year?
There are over 70 exhibitors present at this year’s Symposium

Where can I find [Exhibitor/Company Name]?
Please refer to the Exhibitor Info sheet for a listing of exhibitors and locations.

I would like to be an exhibitor at next year’s Symposium. How do I sign up?
If you are interested in exhibiting at next year’s Symposium, please send an email to the Symposium Coordinator at [email protected] The Coordinator will add you to the list of interested exhibitors for 2019 and send you information on when the general booth registration will take place. For 2019, general booth registration will open around May.

How much does it cost to have a booth at Symposium?
Please contact the Symposium Coordinator via email at [email protected] regarding more specific information regarding exhibiting at Symposium.